HBL Survey

About You

1. Company Name:*
2. Post Code:*
3. Contact Name:*
4. Contact Telephone:*
5. E-mail:*
6. No. of employees:*
7. Company Age:*
8. Main Product Group:*
9. How often do you purchase from HBL:*
10. Is HBL your preferred supplier?:
11. What do you like about HBL:
12. What do you dislike about HBL:
13. What are the three key reasons you buy from HBL:
14. If other please state:

Our Customer Service

15. Rate our overall customer service:
1
2
3
4
5
6
7
8
9
10
16. How do you find our stock availability:
17. Any comments on our stock availability:
18. How do you find our delivery service:
19. Any comments on our delivery:
20. Do you have a dedicated account manager?

If yes

21. How would you rate your dedicated account manager for communication:
1
2
3
4
5
6
7
8
9
10
22. How would you rate your dedicated account manager for friendliness:
1
2
3
4
5
6
7
8
9
10
23. How would you rare your dedictated account manager for problem solving:
1
2
3
4
5
6
7
8
9
10
24. Please provide any other comments you have regarding your dedicated account manager:

If no

25. Would you find value in having a dedicated account manager

Technical support

26. Rate our overall technical support service:
1
2
3
4
5
6
7
8
9
10
27. Do you use our techical support?
28. How would you rate our technical support for problem solving?
1
2
3
4
5
6
7
8
9
10
29. How would you rate our technical support for speed of problem solving?
1
2
3
4
5
6
7
8
9
10
30. How would you rate our technical support for technical knowledge?
1
2
3
4
5
6
7
8
9
10
31. Would you be interested in product training documentation from our technical team?
32. If yes please give details of areas you would be interested in learning more:
33. Would you be interested in attending training sessions from our technical team and/or suppliers at our Blackpool office:
34. Any other comments about training:

Our sales material

35. Rate our sales material:
1
2
3
4
5
6
7
8
9
10
36. Do you read our monthly flyer?
37. Do you make purchase decisions based on information in our monthly flyer:
38. What would you like to see more of in our monthly flyer:
39. What would you like to see less of in our monthly flyer:

Which of the below do you agree with

40. Your regular purchasing decisions are based on information in the HBL monthly flyer:
41. Any comments about your purchasing decisions and the flyer:
42. The HBL monthly flyer is a useful source of latest product information:
43. Any comments about how useful the flyer is:
44. The full HBL range is available in the HBL monthly flyer:
45. Any comments about the full HBL range of products:
46. The HBL monthly flyer has strong promotional pricing vs other supplier options:
47. Any comments about our promotional pricing:
48. Do you receive our email flyer?
49. Do you find our email flyer useful?

50. We are investigating running a small road show in 2 locations in 2016, showcasing key suppliers and new products. Would you be interested in attending?

Manchester:
London:

Our Website

51. Rate our website:
1
2
3
4
5
6
7
8
9
10
52. How often do you visit the HBL website:
53. How do you use the HBL website:
54. What do you like about the HBL website:
55. What do you dislike about the HBL website:

Our product range

56. Rate our overall product range:
1
2
3
4
5
6
7
8
9
10
57. Do HBL carry the products you are regularly seeking:
58. What new products, brands or product categories would you like to see HBL supply:

59. How do you rate our individual product ranges and pricing

Audio Video

AV Product Range:
Any Comments on HBL's Audio Visual product range:
Audio Visual Pricing:
Any Comments on HBL's Audio Visual pricing:

PA

PA Product Range:
Any Comments on HBL's PA product range:
PA Pricing:
Any Comments on HBL's PA pricing:

Aerial and Satellite

Aerial and Satellite Product Range:
Any Comments on HBL's Aerial and Satellite product range:
Aerial and Satellite Pricing:
Any Comments on HBL's Aerial and Satellite pricing:

Security

Security Product Range:
Any Comments on HBL's Security product range:
Security Pricing:
Any Comments on HBL's Security pricing:

General feedback

60. If we are not your preferred supplier - what is it your preferred supplier offers that we do not:
61. Please tell us how else we could add value to your business as a supplier:
62. Feel free to give any other feedback you would like us to consider:

Submit